Frequently Asked Questions (FAQ)

🚚 Delivery & Shipping

How quickly will I receive my order?

If you order by 12:00 PM, 95% of orders are delivered on the next business day. Orders placed after 12:00 PM will be shipped on the following business day.

What are the shipping costs?

Shipping within Germany is free. For European countries, shipping costs will be displayed at checkout.

Which parcel service do you use for delivery?

Depending on the item, we ship with either DPD or DHL. You will receive a tracking email with your tracking number after shipment.

Do you also ship internationally?

Yes, we deliver throughout Europe. Shipping costs and delivery times vary by country.

📦 Returns & Exchanges

Can I return an item?

Yes, you have 14 days from receipt of the goods to return the item – no questions asked.

Who pays for return shipping costs?

We cover the return shipping costs. You will receive a free return label from us.

How long does a refund take?

After receipt and inspection of the goods, we will refund the purchase price within 14 business days to your original payment method.

🌳 Materials & Quality

What materials are your furniture made of?

Our furniture is made from high-quality, natural wood types. We place great importance on sustainable sourcing and non-toxic finishes – ideal for children's rooms.

Is the furniture safe for children?

Yes, all our products comply with European safety standards and are specifically suitable for use in children's rooms.

🧹 Care & Maintenance

How do I properly care for natural wood furniture?

Natural wood should be cleaned regularly with a slightly damp cloth. Avoid direct sunlight and strong moisture. You can find more care tips on our Care & Maintenance page.

📞 Contact

I have more questions – how can I reach you?

Our team is available Mon–Fri from 7:00 AM – 3:00 PM:
📞 +49 179 5244 674
📧 support.de@ecomishop.com